Customer’s needs always come first. DAWAL’s experienced sales and service team stand ready to give quick and professional response to the client’s quotation, order issues and any other demands. DAWAL not only provides cost-effective products with good quality but also offers customer service with added value. The satisfaction of customers stays as our permanent pursuit. 

SERVICE SYSTEM

Pre-sales service   Professional and highly-efficient reply referring product consulting, quotation and other needs will be delivered to customers.

On-purchase service   Sales team gives timely feedback to order issues, and will offer production schedule and weekly reports.

After-sales service   Customer service team deals with customer’s feedback and complaints once upon their arrival. As for the complaints, sales will reply immediately and collect more details of the issue. And then inform the QC team and production department to find out solutions within 3 days. Preventive measures will be also implemented to avoid similar problems in the future.